{"id":9177,"date":"2023-12-28T16:10:15","date_gmt":"2023-12-28T15:10:15","guid":{"rendered":"https:\/\/deltainformatica.es\/digitizing-a-hotel-or-tourist-accommodation-where-do-we-start"},"modified":"2024-06-13T09:53:00","modified_gmt":"2024-06-13T08:53:00","slug":"digitizing-a-hotel-or-tourist-accommodation-where-do-we-start","status":"publish","type":"post","link":"https:\/\/deltainformatica.es\/en\/digitizing-a-hotel-or-tourist-accommodation-where-do-we-start","title":{"rendered":"Digitizing a hotel or tourist accommodation: Where do we start?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"9177\" class=\"elementor elementor-9177 elementor-4721\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cc52016 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cc52016\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e048b6d\" data-id=\"e048b6d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1421e63 elementor-widget elementor-widget-heading\" data-id=\"1421e63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Guide to digitize a hotel or tourist accommodation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57c63fa elementor-widget elementor-widget-spacer\" data-id=\"57c63fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc4f327 elementor-widget elementor-widget-heading\" data-id=\"dc4f327\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">1. Assesses needs and objectives<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f1ef01 elementor-widget elementor-widget-text-editor\" data-id=\"8f1ef01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Before diving into digitization, it is essential to understand the specific needs and objectives of your company, as they are likely to be different from those of other companies in your industry. We have to analyze points such as:<\/p>\n<ul>\n<li>Starting point: What technologies have we implemented so far, what is our technological infrastructure, how satisfied are we with them.<\/li>\n<li>Current problems, challenges or improvements that could be solved with technology, especially those manual processes that can be automated.<\/li>\n<li>How to <a href=\"https:\/\/deltainformatica.es\/4-ideas-para-mejorar-la-experiencia-del-viajero-digital\">improve our customers&#8217; experience<\/a>, especially based on the feedback we get.<\/li>\n<li>Business objectives we have defined.<\/li>\n<li>Investment we plan to make in digitization, and in what timeframe.<\/li>\n<\/ul>\n<p>This will help us to define a technology roadmap, where we can define our starting point &#8211; for example, whether we need to start by upgrading computers and connectivity, or whether we already have a certain degree of digitalization &#8211; and at what pace we can implement the different solutions according to our investment and amortization forecasts.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-14aa44a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"14aa44a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-27b0140\" data-id=\"27b0140\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c672427 elementor-widget elementor-widget-heading\" data-id=\"c672427\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">2. Implement a good hotel management system (PMS)<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c117ce1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c117ce1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c745561\" data-id=\"c745561\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c17eac8 elementor-widget elementor-widget-text-editor\" data-id=\"c17eac8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The PMS is the cornerstone in the digitization of a hotel or tourist accommodation, as it allows the hotel to manage reservations, billing&#8230; We must choose a PMS that adapts to our needs and above all that integrates with other digital tools that we may need, such as<a href=\"https:\/\/deltainformatica.es\/soluciones\/delta-check-in-online-registro-de-huespedes\/\"> online check-in<\/a>.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5f0bfec elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5f0bfec\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9518ba6\" data-id=\"9518ba6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7260cdd elementor-widget elementor-widget-heading\" data-id=\"7260cdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">3. Improve your digital presence<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cfbb428 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cfbb428\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5153d2c\" data-id=\"5153d2c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-61b5904 elementor-widget elementor-widget-text-editor\" data-id=\"61b5904\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A strong online presence is essential in the hospitality industry. <a href=\"https:\/\/blog.cnmc.es\/2023\/10\/06\/nos-vamos-de-viaje-el-turismo-el-sector-que-mas-factura\/\">This is the sector with the highest turnover in online<\/a> channels in the first quarter of 2023 alone, well above agencies or physical branches. Direct bookings in hotels and accommodations rank third, behind only travel agencies and operators, air travel and apparel. There is no need for more arguments in favor of having a good digital presence!<\/p>\n<p><strong>This is the sector with the highest turnover in online<\/strong>channels in the first quarter of 2023 alone, well above agencies or physical branches. Another point to value is<strong>the optimization for mobile devices<\/strong> and the inclusion of an online booking engine to make it easier for guests to book rooms. From here, we can plan <strong>digital marketing actions<\/strong> to increase our bookings.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d8404a5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d8404a5\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bd94add\" data-id=\"bd94add\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-66a6aff elementor-widget elementor-widget-heading\" data-id=\"66a6aff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">4. Automates the booking process<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-35bae26 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"35bae26\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-74b7284\" data-id=\"74b7284\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2477824 elementor-widget elementor-widget-text-editor\" data-id=\"2477824\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The booking process is a key point: If the process is not easy, generates distrust in the payment or in the security of the data, or gives some error, the user can choose to make the reservation on the website of another establishment that generates more confidence. Nobody wants to play with their vacation!<\/p>\n<p>We need to have an <strong>online reservation system<\/strong> that allows guests to book rooms efficiently, with room selection options and integration of secure payment gateways.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d8bfd9a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d8bfd9a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5f87315\" data-id=\"5f87315\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a58783f elementor-widget elementor-widget-heading\" data-id=\"a58783f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">5. Digitize the check-in process <\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7913530 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7913530\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5bd9c9f\" data-id=\"5bd9c9f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ecfc48a elementor-widget elementor-widget-text-editor\" data-id=\"ecfc48a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Check-in is one of the most critical points in the customer experience. After an often long trip, they arrive tired at our reception and have to wait for the cumbersome check-in procedure, which is even more complicated if they are in a group or with other guests and have to wait in line.<\/p>\n<p>Therefore, simplifying and automating the <a href=\"https:\/\/deltainformatica.es\/soluciones\/delta-id-escaner-de-dni-y-pasaporte\/\">check-in process<\/a>, by allowing guests to check in online or through a mobile app reduces waiting time and enhances their experience, while allowing the hotel to improve its operational efficiency.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-de3bf56 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"de3bf56\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b916d9c\" data-id=\"b916d9c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dfb7aaf elementor-widget elementor-widget-heading\" data-id=\"dfb7aaf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">6. Make data-driven decisions<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c884306 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c884306\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e23b241\" data-id=\"e23b241\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a6092f0 elementor-widget elementor-widget-text-editor\" data-id=\"a6092f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Up to this point, we have assessed technologies that are essential for any tourist accommodation that wants to go digital. The next step is to collect and analyze the available data, for example, occupancy, guest preferences or performance of promotions we have done so far, to continue making informed decisions.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f0ee006 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f0ee006\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-159ecd0\" data-id=\"159ecd0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f72c71a elementor-widget elementor-widget-heading\" data-id=\"f72c71a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">7. Implements digital security systems<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f1fc95c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f1fc95c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1f1fe61\" data-id=\"1f1fe61\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9d55fde elementor-widget elementor-widget-text-editor\" data-id=\"9d55fde\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Security is another essential point, both in the physical and digital world. In fact, <a href=\"https:\/\/www2.deloitte.com\/es\/es\/pages\/governance-risk-and-compliance\/articles\/ciberseguridad-sector-turistico.html\">the tourism sector is one of the industries most affected<\/a> by cybercrime. Therefore, you need to ensure the security of your guests&#8217; data and protect your operations in online channels.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-200d490 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"200d490\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-710d50d\" data-id=\"710d50d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b92a52c elementor-widget elementor-widget-heading\" data-id=\"b92a52c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">8. Offers personalized services<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5418304 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5418304\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e3037e5\" data-id=\"e3037e5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-289ccfd elementor-widget elementor-widget-text-editor\" data-id=\"289ccfd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Personalization is one of the keys to today&#8217;s tourism sector. Guests want their digital experience to be complete not only at the time of planning and booking their stay, but during their stay, with personalized communications and services, for example, with tips on local events, dining or transportation. However, we need to know the preferences of each client to be able to make this personalized communication, which will vary if they are families with children, couples, groups of friends, business travelers or even people who travel combining work and vacation. A <strong>Customer Relationship Management System (CRM)<\/strong> will allow us to collect and manage guest data to offer personalized services and targeted promotions.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6c921a2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6c921a2\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4222f94\" data-id=\"4222f94\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1258385 elementor-widget elementor-widget-heading\" data-id=\"1258385\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">9. Train the staff<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-30720cf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"30720cf\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-925a5ff\" data-id=\"925a5ff\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-077ecb2 elementor-widget elementor-widget-text-editor\" data-id=\"077ecb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Digitization also involves training our personnel to use the new technologies that we implement effectively. Make sure everyone understands how digital tools work and how they can benefit the business and guests.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8ea141c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8ea141c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-06ad1bc\" data-id=\"06ad1bc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-449aa7d elementor-widget elementor-widget-heading\" data-id=\"449aa7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">10. Constantly evaluates, rectifies or optimizes<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-82e538c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"82e538c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-70f4c2a\" data-id=\"70f4c2a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b14931 elementor-widget elementor-widget-text-editor\" data-id=\"3b14931\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Digitization is a continuous process. Regularly evaluate the performance of your digital solutions and look for ways to improve and adapt to changing market needs and guest expectations.<\/p>\n<p>Digitizing a hotel or tourist accommodation is a process that requires planning and effort, but the benefits in terms of operational efficiency and customer satisfaction are enormous.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-46f84f3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"46f84f3\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e5df9a8\" data-id=\"e5df9a8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8428ce4 elementor-widget elementor-widget-heading\" data-id=\"8428ce4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Benefits of digitization in the hotel industry<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f27446d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f27446d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fb384a2\" data-id=\"fb384a2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bb459f7 elementor-widget elementor-widget-text-editor\" data-id=\"bb459f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Task automation reduces administrative workload and improves booking accuracy, avoiding communication errors.<\/li>\n<li>Digital tools allow hotels to dynamically adjust rates based on demand and availability, maximizing revenue and room occupancy.<\/li>\n<li>We can improve the guest experience, increase loyalty and promote referrals, for example, by reducing waiting time at the front desk or offering personalized experiences.<\/li>\n<li>Digitization enables automation of repetitive tasks, such as invoicing and inventory tracking, which saves time and reduces human error.<\/li>\n<\/ul>\n<ul>\n<li>Digital tools facilitate communication and coordination between different hotel departments, leading to greater efficiency in operational management.<\/li>\n<li>Improved digital presence allows hotels to reach a wider audience and attract new customers.<\/li>\n<\/ul>\n<p>In conclusion, investing in digitization not only leads to greater operational efficiency internally, but also creates a more attractive and satisfying environment for guests, who are increasingly digitized. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Guide to digitize a hotel or tourist accommodation 1. Assesses needs and objectives Before diving into digitization, it is essential to understand the specific needs and objectives of your company, as they are likely to be different from those of other companies in your industry. We have to analyze points such as: Starting point: What [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":4723,"comment_status":"open","ping_status":"open","sticky":true,"template":"","format":"standard","meta":{"footnotes":""},"categories":[108],"tags":[111,110],"class_list":["post-9177","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-hotels-en","tag-technology-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Digitizing a Hotel: Where to Begin? - Delta Inform\u00e1tica<\/title>\n<meta name=\"description\" content=\"Digitize your hotel: assess needs, implement PMS, enhance online presence, automate booking\/check-in, use data, ensure security, and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/deltainformatica.es\/en\/digitizing-a-hotel-or-tourist-accommodation-where-do-we-start\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Digitizing a Hotel: Where to Begin? 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